Quality Competition Return Policy
At Quality Competition, we realize that all sales may not be final. If you make a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.
There are some guidelines to follow when deciding to return a product.
- Closeout items are unable to be returned.
- Customized chips of any kind cannot be returned.
- If a product has been used even if it was only one time, it cannot be returned.
- We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
- If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
- If a product is returned for refund, a 15% restocking fee will be charged.
- No shipping shall be refunded unless product was shipped incorrect or defective.
- DMI Sports and Minnesota Fats game tables are unable to be returned or exchanged unless damaged in shipping.
To initiate a return, just submit an RMA Request. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible.
If your order arrives damaged, Quality Competition must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.
All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, Quality Competition is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.
In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, Quality Competition must be notified immediately. You will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. You will only be reimbursed if you are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.
Refunds will be in the same manner of payment that you paid for the original order with. For example, if the order was placed with a Visa card then it will be refunded to that same Visa credit card.
Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer than 2 weeks, please contact us. Quality Competition reserves the right to change this policy at any time. |
